Returns & Exchanges Policy

Last Updated: 2026/02/04

Company Registration Information

Company Name: Zhijiang Yongchunchen Trading Co., Ltd.
Company Address: Workstation A2968, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang City, Hubei Province
sentative: Wu Huajun
Date of Establishment: January 4, 2026
Mobile Number: +86 19272592462
Unified Social Credit Code: 91420583MAK5K2E289

At Ven-Ora, we understand that sometimes a product may not meet your expectations or needs. We are committed to ensuring a hassle-free returns and exchanges process to provide you with peace of mind when shopping with us. Please read our detailed policy below to learn how we handle returns and exchanges.

1. Eligibility for Returns and Exchanges:

• Time Frame: You can return or exchange items within 14 days of receiving your order.
• Condition: Items must be returned in their original condition, unused, unwashed, and with all tags and packaging intact. Products that are damaged or altered may not be eligible for a refund or exchange.
• Non-Returnable Items: Certain items, such as perishable goods, personalized products, and intimate apparel, may not be eligible for return or exchange due to hygiene and safety reasons. Please check the product details before purchasing.

2. Initiating a Return or Exchange:

• Contact Customer Service: To initiate a return or exchange, please contact our customer service team at service@mail.ven-ora.com or call +86 19272592462. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
• Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and further instructions on how to proceed with your return or exchange.

3. Shipping and Handling:

• Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return is safely delivered.
• Exchanges: If you wish to exchange an item for a different size, color, or product, we will ship the replacement item at no additional cost once the original item has been received and inspected.

4. Refund Process:

• Inspection and Approval: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund Timing: Approved refunds will be processed within 7 business days. The refunded amount will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a full refund.

6. Policy Changes:

Ven-Ora reserves the right to update this Returns & Exchanges Policy as necessary. Any changes will be posted on our website, and we encourage you to review this policy periodically for any updates.

We are dedicated to providing a positive shopping experience and appreciate your understanding and cooperation with our returns and exchanges process. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.

Thank you for choosing Ven-Ora!