Warranty Policy

Last Updated: 2026/02/04

Company Registration Information

Company Name: Zhijiang Yongchunchen Trading Co., Ltd.
Company Address: Workstation A2968, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang City, Hubei Province
sentative: Wu Huajun
Date of Establishment: January 4, 2026
Mobile Number: +86 19272592462
Unified Social Credit Code: 91420583MAK5K2E289

At Ven-Ora, we are committed to providing our customers with high-quality products and excellent service. To ensure your satisfaction and confidence in your purchases, we offer a comprehensive warranty policy that outlines the terms and conditions under which products may be covered.

1. Warranty Coverage:

• Duration: Most products sold by Ven-Ora come with a standard warranty period of one year from the date of purchase. The specific duration of the warranty may vary depending on the product type and manufacturer specifications.

• Scope: The warranty covers defects in materials and workmanship under normal use and service conditions. It does not cover damage resulting from misuse, abuse, neglect, unauthorized modifications or repairs, accident, or external factors such as power surges or natural disasters.

2. Claiming a Warranty:

• Contact Customer Service: If you believe your product is defective and within the warranty period, please contact our customer service team at service@mail.ven-ora.com or call +86 19272592462. Provide your order number, a detailed description of the issue, and any relevant photos if applicable.

• Assessment: Our team will assess the reported issue and determine whether it qualifies for warranty coverage. We may request additional information or documentation to facilitate the assessment process.

3. Resolution Options:

• Repair: If the product can be repaired, we will arrange for repair services either through Ven-Ora or an authorized service center at no cost to you.

• Replacement: If the product cannot be repaired, we will provide a replacement item of equal value and functionality, subject to availability.

• Refund: In cases where repair or replacement is not feasible, we may offer a refund for the purchase price of the product.

4. Exclusions:

• This warranty does not apply to consumable parts, such as batteries, unless specifically stated otherwise by the manufacturer.

• The warranty is void if serial numbers or product identification labels have been removed, altered, or tampered with.

5. Third-Party Warranties:

• Some products sold by Ven-Ora may come with warranties provided directly by the manufacturer. In such cases, warranty claims should be directed to the manufacturer according to their specified procedures.

6. Changes to Warranty Policy:

• Ven-Ora reserves the right to amend this Warranty Policy as necessary to reflect changes in our operations or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

We are dedicated to ensuring your satisfaction and stand behind the quality of our products. Thank you for choosing Ven-Ora. If you have any questions or need assistance regarding our Warranty Policy, please feel free to contact our customer support team.