Terms of Service

Last updated: 2026/02/04

Company Registration Information

Company Name: Zhijiang Yongchunchen Trading Co., Ltd.
Company Address: Workstation A2968, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang City, Hubei Province
sentative: Wu Huajun
Date of Establishment: January 4, 2026
Mobile Number: +86 19272592462
Unified Social Credit Code: 91420583MAK5K2E289

Welcome to Ven-Ora, operated by Zhijiang Yongchunchen Trading Co., Ltd. By accessing our website and purchasing products, you agree to the following terms and conditions. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.

1. General Information

• Company Name: Zhijiang Yongchunchen Trading Co., Ltd.
• Legal Representative: Wu Huajun
• Established Date: January 4, 2026
• Contact Information:
  • Mobile: +86 19272592462
  • Email: service@mail.ven-ora.com
  • Address: Workstation A2968, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang City, Hubei Province

2. Order Processing

• Orders are processed within 1-2 business days after payment confirmation. You will receive an email notification once your order has been dispatched.

3. Shipping Policy

• We offer free shipping on all products within the contiguous 48 states of the United States. This does not include Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, or P.O. Boxes.
• The estimated delivery time is between 12-15 business days from the date of dispatch.

4. Return and Exchange Policy

• Items may be returned or exchanged within 14 days of receipt. Products must be unused, in original packaging, and accompanied by proof of purchase.
• To initiate a return or exchange, please contact our customer service team at service@mail.ven-ora.com.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and credited to your original method of payment.

6. Customer Support

• Our customer service team is available Monday through Friday, from 9 AM to 6 PM (excluding weekends and public holidays).

7. Payment Methods

• We accept Visa, MasterCard, American Express, Klarna, and PayPal for convenient and secure transactions.

8. Legal Compliance and Governing Law

• These terms and conditions are governed by the laws of China. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts located in Zhijiang City, China.

9. Changes to Terms of Service

• We reserve the right to update or modify these terms at any time. Changes will be posted on this page, and it is your responsibility to review these terms periodically.

10. Limitation of Liability

• In no event shall Ven-Ora or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use our services or products.

11. Intellectual Property Rights

• All content on this website, including text, graphics, logos, images, and software, is the property of Zhijiang Yongchunchen Trading Co., Ltd. and is protected by international copyright laws.

12. User Responsibilities

• By using our site, you agree to provide accurate information, abide by our policies, and comply with all applicable laws regarding online conduct.

Your use of our site and services constitutes acceptance of these terms. If you have any questions or concerns, please do not hesitate to contact us at service@mail.ven-ora.com.

Thank you for choosing Ven-Ora! We look forward to serving you and making your shopping experience enjoyable and satisfying.