Shipping & Delivery Policy

Last Updated: 2026/02/04

Company Registration Information

Company Name: Zhijiang Yongchunchen Trading Co., Ltd.
Company Address: Workstation A2968, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang City, Hubei Province
sentative: Wu Huajun
Date of Establishment: January 4, 2026
Mobile Number: +86 19272592462
Unified Social Credit Code: 91420583MAK5K2E289

At Ven-Ora, we are committed to providing our customers with reliable and efficient shipping services. Our Shipping & Delivery Policy outlines the terms and conditions related to the shipment of products purchased from our online store. We strive to ensure that your orders are delivered promptly and in excellent condition.

1. Shipping Destinations:

• United States: We offer shipping to all 48 contiguous states within the United States. Please note that we do not currently ship to Alaska, Hawaii, U.S. protectorates, APO/FPO addresses, or P.O. boxes.

2. Processing Time:

• Orders are typically processed within 1-2 business days after payment is confirmed. You will receive a confirmation email once your order has been processed and is ready for shipment.

3. Delivery Timeframe:

• Standard delivery times within the contiguous United States range from 12-15 business days after order processing. Delivery times may vary based on factors such as location, weather conditions, and carrier availability.

4. Shipping Costs:

• We are pleased to offer free standard shipping on all orders delivered within the 48 contiguous states. There are no additional charges for shipping unless specified otherwise at the time of purchase.

5. Tracking Your Order:

• Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can use this information to monitor the status of your shipment and estimated delivery date.

6. Delays and Issues:

• While we strive to meet our delivery estimates, unexpected delays can occur due to circumstances beyond our control, such as inclement weather or carrier disruptions. In the event of a delay, we will communicate any updates as soon as possible.
• If you encounter any issues with your delivery, such as incorrect items or damaged packages, please contact our customer service team immediately at service@mail.ven-ora.com or call +86 19272592462.

7. International Shipping:

• At this time, Ven-Ora does not offer international shipping. We focus on providing quality service to our U.S.-based customers.

8. Changes to Shipping & Delivery Policy:

• Ven-Ora reserves the right to modify this Shipping & Delivery Policy as needed to reflect changes in our operations or carrier partnerships. Any updates will be posted on our website, and we recommend reviewing this policy periodically.

We are dedicated to ensuring that your shopping experience with Ven-Ora is seamless and enjoyable. If you have any questions or need assistance regarding your shipment, please do not hesitate to reach out to our customer support team.

Thank you for choosing Ven-Ora. We look forward to serving you and meeting your shopping needs!